Privacy Policy

This Privacy Policy describes how Top Tier Renovations LLC ("Top Tier Renovations," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, request a consultation or services from https://www.remodel.toptierrenovations.com/ (the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, phone number, and email address (and your mailing or project address if you choose to provide it).
• Service inquiry information including the details of the renovation project you are interested in and any message you submit through our consultation request form.
• Customer support information including the information you choose to include in communications with us, for example when you call, email, or send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, device information, browser information, information about your network connection, your IP address (which we look up through a third-party service when you begin completing our form), marketing campaign parameters (such as UTM tags), advertising click identifiers (such as Google "gclid" and Facebook "fbclid"), and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as our website hosting and form provider (Netlify) and content delivery networks (Google Fonts and Cloudflare), which may receive your IP address as part of delivering the Site.
• Advertising and analytics partners, such as Google and Meta (Facebook), which may provide advertising click identifiers and help us measure the performance of our marketing.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Services. We use your personal information to provide you with the Services, including to respond to your inquiry, schedule your free consultation, prepare quotes and estimates, perform the renovation services you request, and send you notifications related to your request or project.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, spam, or malicious activity, including through anti-spam measures on our form. If you believe you have been contacted by someone improperly using our name, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services, and to support our advertising. We also permit third parties and service providers, such as Google and Meta (Facebook), to use Cookies and similar technologies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., website hosting and form processing, IT management, data analytics, customer support, and cloud storage).
• With business and marketing partners, including Google and Meta (Facebook), to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy; to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:

We do not knowingly "sell" or "share" the personal information of consumers we know to be under 16 years of age. To opt out, see "Your Privacy Rights and Choices" and "Do Not Sell or Share My Personal Information" below.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt Out of Sale or Sharing / Targeted Advertising. You may have a right to opt out of the "sale" or "sharing" of your personal information or its processing for targeted (cross-context behavioral) advertising.
• Restriction of Sensitive Personal Information. You may have a right to limit our use of sensitive personal information. We do not collect or use sensitive personal information for these purposes.
• Right of Non-Discrimination. You may have a right not to be discriminated against for exercising any of these rights.

California residents: the rights above are provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). Residents of other U.S. states with comprehensive privacy laws (such as Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and others) may have similar rights, which we will honor to the extent required by the applicable law.

How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: office@toptiergf.com (please write "Privacy Request" in the subject line)
• Phone: 406-590-1905
• Mail: Top Tier Renovations LLC, 2501 Old Airport Rd, Great Falls, Montana 59404

We will need to verify your identity before processing your request, which may require us to collect information from you and match it against information we already maintain (such as the name, email, and phone number associated with your inquiry). You may also use an authorized agent to submit a request on your behalf with proper authorization. We will respond to your request within the timeframes required by applicable law, and we will not discriminate against you for exercising your rights. If we deny your request, you may have a right to appeal where your state law provides for one.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of those platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain and respond to your inquiry, to provide the Services, to keep reasonable business and tax records, or to comply with applicable legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us: